WordPress Infographic

Author: Tony @ GraphicTony

Rory McIlroy vs Caro Wozniaki

Twitter Showdown: Rory McIlroy Vs Caroline Wozniaki

They’re young, attractive and at the top of their respective games. Rory McIlroy and Carolina Wozniaki have been together for several months. Their romance began on Twitter so it’s probably a good time to see how this power couple stacks up on the social network now.

Interest in Pinterest?

Author: blog.sironaconsulting.com

Traditional CRM vs Social CRM

Author: Luke Brynley-Jones @ Econsultancy

Over the past two years Our Social Times has hosted social CRM conferences in London, New York and Paris.

It’s a fast-growing industry with many specialist themes, but the first question the speakers always get asked is: “How does social CRM differ from traditional CRM?”

With social CRM events in Frankfurt, Brussels and Paris looming, we’ve set out to pre-empt the “traditional vs social” question by publishing our answer in advance in infographic form (below).

Inevitably, this is a simplistic representation of a complex issue, but it’s also a good starting point for organisations seeking to integrate social media into their customer and stakeholder management processes.

Within the four uses of social CRM we’ve highlighted, Marketing, Sales, Feedback and Service & Support, the shift in thinking and approach required to capitalise on recent developments in customer behaviour (and expectations) is marked.

That said, best practices are emerging. American Airlines has a highly developed social CRM strategy and is implementing it effectively both for marketing and customer service. I’ve also seen excellent case studies from VistaPrint, Peugeot, Everything Everywhere, Citibank and SNCF.

Examples like these are deepening our collective knowledge and encouraging more brands to shift from traditional to social CRM.

Facebook Trending Statistics 2012

Author: blog.sironaconsulting.com

This infographic demonstrates the latest statistics (2012) from everyones favourite social network.

 

Twitter Trending Statistics 2012

Author: blog.sironaconsulting.com

This infographic demonstrates the latest statistics (2012) of the microblogging site Twitter.

 

Smoke: The Convenient truth

Author: Cory @ Empowered Presentations
Interesting…and how visual and creative all presentations should be in order to get their message across.